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Document Library

Search our comprehensive collection of documents covering essential topics, strategies, newsletters and leaflets.

You may also want to visit our policies page to learn about the standards and commitments that guide how we deliver services, support residents, and manage our homes as part of the Stonewater Group.

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Resident Matters – Winter 2026
Tenant Satisfaction Measures 2024-25
Housing Ombudsman landlord performance report 2024-25
Complaints Board Statement 2024-25
Stonewater Group and Mount Green complaints self assessment 2024-25
Mount Green complaints performance and service improvement report 2024-25
Annual Review 2024-2025
Annual report and financial statements 2024-2025
Resident Matters – Summer 2025
Resident Matters – Winter 2025
Fire Safety Information
Mandatory Reporting Process
Service Charge Guide – freehold
Service Charge Guide – leasehold
Service Charge Guide – tenants
Mount Green complaints self-assessment 2023-24
Mount Green board statement on complaints 2023-24
Mount Green complaints performance report 2023-24
Graylands Visitor Permit Registration – SIPPI
Neighbourhood Management Strategy
Dealing with pests in your home
Annual Review 2023-2024
Pet Permission Form
FAQs on getting a pet
Pet Guidance Leaflet
Alterations Request Form
Tenant Satisfaction Measures – Resident Information
Annual Accounts 2023-2024
Resident Matters – Summer 2024
Resident Matters – Summer 2024 (accessible version)
Resident Matters – Jan 2024
Good Neighbourhood Toolkit
Resident Matters – Spring / Summer 2023
Annual Review 2022/23
Home/Void Standard
Complaints Handling Code Self-Assessment 2023-24
Resident Engagement Strategy
Housing Ombudsman Contact Poster
Housing Ombudsman Leaflet
Annual Review 2021/22
Resident Matters – Autumn 2022
Home Improvements Request Application Form
Modern Slavery Statement
Annual Accounts 2021-2022
Corporate Plan Final 2022 – 2025
Corporate Plan Final Overview 2022 – 2025
ASB Leaflet
Dear Neighbour Leaflet
Resident Matters – Winter / Spring 2022
Storage Heater Instructions
Charter for Social Housing Residents – Full Version
Charter for Social Housing Residents – Easy Read
Report a Repair
Repair Responsibilities
Resident Board Member: Full Details
Pets
Mutual Exchange Application Form
Fire Safety Guidance
Shared Ownership Handbook
Resales
Taking in a Lodger
Estate Services
Independent Living Application
Direct Debit Mandate
Staircasing
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