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Independent living charges

Independent living rent

Each resident is charged an independent living rent. These are social rents, set in line with government requirements and significantly below market rents. Tenants are offered a one-year starter tenancy followed by an assured (life time) tenancy.

 

Service charge

As part of our independent living accommodation, we include a service which provides housing-related support for older people. All residents pay an independent living charge to cover the service and there is usually a communal heating charge at most schemes.

The cost of our independent living support service is divided between all independent living residents and the current charge is £6.29 per week /£27.25 per month. Please note, this support charge is not housing benefit eligible.

Whilst we endeavour to keep the support costs as low as possible, we recognise that some residents may find it difficult to pay the support charge. Our Independent Living Support team and Welfare Benefits Officer will work with residents who are experiencing financial difficulty to explore all possible avenues of alternative funding.

Independent living service

Our Independent Living Support Officers deliver a mobile support service to help you to live an independent life within your home and community.

Our Independent Living Support Officers are there to offer help, advice and assistance. This includes a weekly wellbeing check (this may be a telephone/intercom call or visit).

Officers can also help to access other support services, e.g. budgeting support, befriending, occupational therapy or care services.

What you can expect:

  • A customer service team providing housing management support
  • A small team of Independent Living Support Officers to act as key contacts
  • Assistance in sustaining all aspects of your tenancy
  • Individual 24 hour emergency pull cord in each property
  • We’ll respond to and carry out checks to the telecare community alarm system
  • Risk-based tenancy and wellbeing reviews to help identify areas that you need help and support in
  • Weekly welfare checks to ensure your safety and wellbeing
  • Assistance in getting you support from other organisations and agencies where required
  • We’ll look after the general running of your scheme, including safety, security and reporting communal repairs
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