Ways to get in touch
Our Customer Service team can help you with a range of enquiries, including repairs, paying rent and tenancy management.
You can call us on 01372 379555 or email us using the form on the next tab.
Opening hours
We are available during these times:
- Monday to Friday: 8am – 8pm
- Saturdays: 9am – 1pm
For emergencies outside of these hours, we run an out of hours service. This uses the same contact number (01372 379555).
Best times to call
Our busiest time tends to be from 9–11am and 3–5pm, so if your call isn’t urgent, you might find it more convenient to reach us during quieter periods, such as the evenings, from 6pm onwards, and Saturday mornings.
To make things even easier, we offer a call-back feature during busy periods, so no more waiting on hold. Our aim is to get back to you within 2 hours. Please keep your phone line open for our call back.
If you would prefer to come and talk to us in-person, it is possible to make a pre-arranged meeting with a member of the team. This can be in your home or at one of our estate hubs. You can do this by contacting us on the details above.