We’re really excited to officially announce the launch of our new Mount Green In-House Maintenance Team. This is a big step forward for us to be able to deliver more consistent and resident-focused repairs.
Our new in-house team of experienced repairs professionals will work alongside our external maintenance provider, Gilmartins, to undertake routine maintenance and repairs across 505 Mount Green homes near Woking, in addition to 257 Stonewater homes in the same area. This is an expansion of their ongoing work delivering responsive repairs to 525 homes that were previously managed by Greenoak Housing Association.
This means that residents will be supported by a dedicated team of local, in-house repairs staff, who are employed by Mount Green and will know and understand our homes and residents.
Introducing our own internal repairs service is driven by our top priority: Mount Green residents!
We’ll have increased control over service quality and the change will allow for more streamlined responses to your maintenance queries and issues. It will also make it easier for you to book and keep track of your ongoing repairs and access communications around appointments much quicker.
We held a launch event at our offices on June 9th, which was attended by Mount Green and Stonewater representatives.
Some residents have already benefited from the new service and here’s what they had to say:
“Two gentlemen from Mount Green’s in-house team sorted out the problems in my home this morning. They were professional, competent and a pleasure to deal with.”
“Can I just say how absolutely amazing the guys have been with the bathroom! Thank you again for everything!”
“My bathroom was upgraded and the workmanship was done to a high standard. Thank you very much.”
The new in-house team is working alongside Gilmartins. Issues with mechanical and electrical systems, such as heating, lighting and lifts will be fixed by our specialised contract.
To book a repair, call Mount Green Customer Service on 01372 379555 and we’ll handle the rest.