Thank you to everyone that took part in our Tenant Satisfaction Survey last year!
We asked you to take part in this survey to get your views on Mount Green’s services, along with Acuity Research and Practice, who undertook the survey on our behalf.
The aim of the survey was to find out what you think of how we deliver key services, no matter whether your opinions or feedback was good or bad. We need your honest feedback to get a true picture of what Mount Green’s residents think we need to improve on. The results of the survey will help us with future planning and will be used to shape resident-focused strategies for service improvements.
This survey also helps us to work towards meeting the regulatory requirements of the Tenant Satisfaction Measures (TSM). TSMs are consumer standards laid out by the Regulator of Social Housing (RSH) that were introduced earlier in the year. The results of TSMs gives the Regulator a picture of how social landlords are performing and allows residents to give honest feedback on housing providers.
The survey covered topics such as communications, maintenance and repairs and ASB complaints, with 302 tenants taking part in answering the questions.
The full results of the survey are available to download and you can also view the Stonewater survey summary which gives comparative information.