We would like to extend a huge thank you to everyone who took part in our Tenant Satisfaction Survey last year!
We invited residents to share their views on Mount Green’s services, working in partnership with TLF Research, who carried out the survey for us.
The purpose of the survey was to understand how you feel about the way we deliver our key services – whether your experiences were positive or negative. Honest feedback from residents is essential for us to get a clear picture of where improvements are needed. Your responses will inform our future planning and help shape strategies to enhance our services around residents’ needs.
This survey also supports our efforts to comply with the Tenant Satisfaction Measures (TSMs) introduced by the Regulator of Social Housing (RSH). These consumer standards allow the Regulator to monitor how social landlords are performing while giving residents the opportunity to provide honest feedback on their housing providers.
Topics covered included communication, repairs and maintenance, and anti-social behaviour complaints. In total, 326 tenants took part in sharing their views this year.
You can view the results of the survey here.
You can view our partners at Stonewater’s survey results here