
We are currently looking at renewing our contract for grounds maintenance. This is because our current grounds maintenance contractor, Groundscapes, was appointed on a last minute short term basis last year. This new contract will be a long term contract, lasting for a maximum of 10 years. We will consult with all residents (tenants, leaseholders, shared...
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We are now working in conjunction with AGB Pest Control for any communal pest issues. If you have a communal pest control issue, please report it via the report a repair form or by calling our Customer Services Team on 01372 379555.
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We are aware that some residents have been experiencing television signal problems. We have been advised by our specialist contractors that this may be caused by residents upgrading to the new Sky Q package. We do appreciate that Sky Q is potentially an attractive upgrade from the basic Sky HD system, but it does operate...
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We have had many phone calls regarding service charge costs. Our service charge budgets are set based on the previous financial year's spend. This means your current service charge is effectively paying for the services provided last year between April 2018 and March 2019. The cost of any services which are temporarily suspended for the moment...
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We appreciate that with the current Government restrictions in place due to the Coronavirus, along with the prospect of a sunny bank holiday weekend ahead, there will be the temptation to barbecue outdoors. We would like to remind all residents that the operation of barbecues on balconies is strictly forbidden. You can read our new leaflet on...
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We are encouraging all residents to follow Government guidlines on social distancing and keep at least two metres apart from anyone outside of your household. Whevever possible, stay at home, and only go out for absolute essentials such as your weekly grocery shop or for one type of exercise per day (run, walk or cycle). Reducing social interaction between...
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In these unprecedented times you may have concerns about you, your family or friends staying safe at home. Please click here to read Surrey County Council’s useful links for guidance and support.
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In line with Mole Valley District Council’s draft Affordable Housing Strategy 2020 to 2025, we are delighted to announce the completion of 10 new affordable housing units at ‘The Saddlery’ in Little Bookham, which forms part of an open market development by Thakeham Group on previously developed land. Working in partnership with Mole Valley District...
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Repairs & Maintenance We are following Government guidelines and our repairs service will continue to extend only to emergency repairs at this time. To ensure residents' safety, Robert Heath Heating will continue to complete annual gas servicing and gas appliance inspections as this is a requirement by law. We very much appreciate your help with...
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It's Mental Health Awareness Week this week, running from 18th to 24th May and with the current pressures of COVID19, we wanted to know that you are not alone. We've put together the below image, which you can save to your phone or device and keep it to hand for whenever you might need to...
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Mount Green is pleased to inform residents that we are now able to continue with our fire compliance surveys across all blocks. These surveys will provide Mount Green with information used to maintain and update our stock condition records and plan our major works programmes in the future. We will be writing to all residents...
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Please take a moment to give us your feedback in this short survey and you will be entered into our raffle to win a £25 supermarket voucher. The closing date for completing the survey is Tuesday 30th June and we will announce the winner shortly after the closing date. Happy surveying and good luck! Take...
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Since lockdown measures were announced back in March, many of us have faced challenging situations in one way or another and we've been amazed by some of the great things you've been doing behind the scenes for others. Simon Hawking, a resident at our Downside Orchard scheme in Woking, is no exception! Simon took on...
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A statement from Mount Green Housing Association's Chief Executive, Bill Flood: "A month has elapsed since the brutal killing of George Floyd by the Police in the United States. We have since seen a world-wide condemnation of racial prejudice that exists in too many societies across the world, including in the UK. The Black Lives...
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Axis, our repairs contractor, will now resume our routine repairs service following recent changes to lockdown rules.Priority will be given to those outstanding repairs that have been reported since the lockdown started on 26th March 2020. Residents who have reported a routine repair during this time will be contacted over the next 30 days, either...
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We will say farewell to Axis in October, as we come to the end of our contract with them. An interim contract will then begin, and the announcement of this interim contractor will be made in August so keep your eyes peeled. During this interim contract of 18 months, we will be taking the time...
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Mount Green is supporting Homes at the Heart, a campaign and coalition calling on the Government to put social homes at the heart of its plan for social and economic recovery from the coronavirus crisis. The coronavirus crisis is further highlighting the need for secure, high quality, affordable homes and, for many people, support to...
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Read your new issue of Resident Matters now Last year we sent out a survey to all residents asking for your opinion on our residents magazine, With You. We had an amazing response so huge thanks to everyone who responded; we have absolutely loved hearing your feedback. You liked and valued the publication, but you...
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Safeguarding is Everyone’s Business No child or adult should be made to feel unsafe. Everyone has a right to be safe from harm and abuse. All of us have a role to play in safeguarding. Types of abuse and neglect It can be hard to spot the signs of abuse or neglect. The NHS website...
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The Grenfell Tower tragedy showed housing associations across the country that they must be more accountable to their residents for the homes and services they provide. At Mount Green we are committed to taking on this challenge. We have listened to your feedback and reviewed your comments from the resident Facebook group, as well as...
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We are delighted to announce that Groundscapes, our current grounds maintenance contractor, has been appointed the new grounds maintenance contract after a successful two years with us and after undergoing a rigorous tender process. This is the process whereby we invite bids for large projects or contracts that must be submitted within a finite deadline....
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In conjunction with Thakeham, a South East home developer, Mount Green has celebrated the completion of a sustainable new community in Mole Valley, which features properties for both affordable rent and shared ownership. On Tuesday 8th September, Cllr Mary Huggins (Chairman of Mole Valley) officially marked the completion of The Martingales, Bookham developed by Billingshurst-based...
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To improve our services we want to understand your customer experience and satisfaction. We value your input to inform were we need to prioritise service improvements. We have instructed Arena Partnership to conduct a resident wide satisfaction survey called STAR (Satisfaction of Tenants and Residents) Survey. Arena Partnership will be contacting residents by email and...
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We take computer security/cybersecurity very seriously at Mount Green and with increasing cyber attacks on organisations such as the recent Hackney Council incident, which has impacted their systems including Housing Benefit, we wanted to assure you as our residents that we take our systems security seriously, and continue to do so with remote working. Our...
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Mount Green is delighted to announce that from 1st April 2022, Gilmartins will be its new repairs contractor, delivering responsive and void repairs to residents. The family-owned contractor delivers repairs and maintenance services for a number of other housing associations and local authorities, including Look Ahead, Origin Housing and Wokingham Borough Council. Mount Green’s assistant...
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Following the Government’s latest announcement and with a second lockdown having started on Thursday 5th November, we would like to reassure all residents that Mount Green has plans in place to ensure essential services are maintained, and that resident and staff safety remains our top priority. To help prevent and minimise the spread of the...
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As we are in our second national lockdown due to the Covid pandemic, we would appreciate 10 minutes of your time to complete this short survey on the services we are providing. The survey also gives you the opportunity to let us know if you require any assistance or advice you may need signposting to....
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More than 100 Christmas presents have been donated across Surrey, Sussex and beyond to families in need of a helping hand at what can be a difficult time of year. Mount Green Housing Association, with the support of local charity Stripey Stork and its Santa Stork campaign, is providing 173 gifts to residents who have...
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The latest edition of Mount Green's resident magazine, Resident Matters, is out now! Meet your new Chair of the Board, see who was successfully appointed as your new resident Board member, and meet the team at Chigwell, our new repairs contractor. Also, learn more about our welfare and benefits support service and how we could...
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In November, we held some online repair workshops with residents that wanted to be involved in the redesigning of our new repairs programme. Thank you to everyone who got involved and gave us some valuable feedback on our current and future repair service. Residents who attended the workshops were entered into a prize draw to...
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Rent and service charges for all Mount Green properties are reviewed in April of each year. Therefore, over the coming weeks, you will receive a letter advising you of any changes to your rent and service charges and explain the reason for these changes. It is important to ensure you pay the correct charges from...
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We have two fantastic two bedroom maisonettes available for shared ownership in the well appointed village of West End in Woking, Surrey. These modern, contemporary-style homes are currently being built and are due for completion in June and offer wonderful communal gardens plus reserved parking. Available with a 25% share (more shares also available), these...
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You may have seen or read the Social Housing Charter which was published last year. This charter has been recently introduced by the Government to ensure landlords, including Mount Green, run social housing properly and provide a good service. The charter tells us that you, as a Mount Green resident, should: • Be safe...
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The latest edition of Mount Green’s resident magazine, Resident Matters, is out now! See how you can get involved to help shape our services including an update on our brand new Residents Committee. Find out about our planned maintenance programme and what we have in store for 2021/2022 and check out our 'end of furlough'...
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We know how difficult the cladding issue and its impact has been on our shared owners and leaseholders. Whilst it is in our power to progress any cladding works, for those who have been seeking to sell, re-mortgage or seek to buy more of their property, we know that mortgage providers have been risk adverse....
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Janice Barton, Mount Green’s Welfare Benefits Officer shares the variety of different ways Mount Green can help residents around the issues they might be facing this winter. Rising energy prices, debt, rent arrears, jobs and universal credit to name a few. Listen now to see how Janice might be able to help. https://youtu.be/5zfLv0rNgbM
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For more information, please visit Rent Increase on our website.
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We’re celebrating following the announcement that Allison Whittington has been shortlisted in the ‘Board Member of the Year’ category in the 2022 Women in Housing Awards The prestigious awards celebrate the leaders, innovators and changemakers across the sector, shining a light on the incredible work carried out by women in the last year. Allison joined...
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Mount Green Housing Association has become the latest organisation to back Housing Today’s ‘A Fair Deal for Housing’ campaign. The campaign is calling on the government to re-commit to its manifesto pledge of building 300,000 homes a year by the middle of the decade. Through cross-industry collaboration, Housing Today is pledging to work with the sector...
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As a responsible landlord, we must balance the safety of all our residents along with ensuring that your home is kept in a good state of repair with reasonably modern facilities. In 2022-2023, Mount Green are prioritising and investing in fire safety improvement works that are needed across a high proportion of our properties. Our...
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Last month, Mount Green hosted a ‘meet the contractor’ event, where our repairs contractor, Gilmartins, visited our Highwood retirement scheme in Reigate to share insight and information with residents to help them complete their own minor repairs at home. The event was held to commemorate Starts at Home Day, a nationwide initiative demonstrating the crucial...
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Further to our letter sent to residents in August 2022 regarding Planned Works, we are pleased to confirm that we are about to commence our housing stock condition survey. This is an important step towards informing residents what planned works are going to be undertaken and when. Most Housing Associations undertake a Stock Condition Survey...
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All residents who take part in this survey will be entered into a raffle. Five residents will be chosen at random to receive a £50 shopping voucher. What survey? Mount Green have commissioned Acuity, a market research company who specialise in the social housing sector, to carry out a short one-off survey of their residents. ...
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Following a detailed procurement process, Cleanscapes Ltd have been selected by Mount Green to provide Cleaning & Window Cleaning services throughout Mount Green’s stock starting on 1st November 2022. Many of you will already know our Grounds Maintenance division, Groundscapes. A full specification will be visible on the notice boards across our schemes in due...
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Wheatley Court, Cromwell Road - Press Release We have been awarded a two-year management contract for a brand-new social housing development owned by Reigate & Banstead Borough Council. We were appointed following a competitive tender process, and the new homes will add to our existing homes across Surrey and Sussex that we already manage, including...
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Mount Green's office will be closed over the Christmas period and we will be offering an out of hours emergency repairs service only. Emergencies may include leaks, fires or broken heating/hot water and you can report these any time 24/7 using the contact details below. For other emergencies not related to repairs, please contact the...
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Today marks the official launch of our new Facebook page and to celebrate, we’re giving one of our followers the chance to win* a £100 Love2Shop voucher. To enter, we want to know what you love most about where you live. It could be your favourite café, a park or even something about your...
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As part of our 2022-25 corporate plan, we outlined one of our missions as listen and act – with the aim of ensuring we operate with and for our residents. This means that we will always listen to residents and act on what they are telling us, so that they know they have been heard. ...
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A Government alert is set to automatically sound on mobile devices on April 23rd 2023 at 3pm. This is to test a new system intended to be used in life-threatening situations. The alerts will appear on the home screens of a phone accompanied with a loud warning sound and vibration. This is a test. You...
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Building on the foundations of our Residents Charter, we’re excited to launch our new Resident Engagement Strategy, which aims to create an approach that positively impacts every residents’ experience of Mount Green. Co-created with residents the strategy sets out how we will work to ensure that yours and every Mount Green resident voice is valued,...
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Residents’ engagement in the management of their homes is becoming an increasing focus for social landlords – including Mount Green. Last week, we marked the launch of our new Resident Engagement Strategy which has been co-created with residents and sets out our approach to ensuring every Mount Green resident voice is valued and has influence....
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Mount Green is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018. This accessibility statement applies to https://www.mountgreen.org.uk/ How accessible this website is We know some parts of this website are not fully accessible. For example: Some images lack sufficient ALT text Some...
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After a demanding recruitment process, Mount Green are pleased to announce that Jesse Fajemisin has been appointed as our new Director of Business Operations. Jesse will be joining Mount Green from 4 September 2023 and is moving from Sapphire Independent Housing where he is the executive lead for housing, leasehold and asset management services. Jesse’s experience...
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Our Breathing Space Fund offers financial support to Mount Green residents who are struggling to make ends meet during the current cost of living crisis.
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Our ‘meet and greet’ events are a great opportunity to meet people from different departments at Mount Green, plus some of our partners and contractors and other local organisations.
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Last week we accepted the handover of eight apartments for affordable rent for local people.
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Last month, Emily Orme, Interim Director of Business Operations at Mount Green, attended Westminster Insight’s digital conference on tenant engagement to showcase Mount Green’s approach. Here, she reflects on the key takeaways from the conference. Westminster Insight is a place for executives, senior leaders and customer experience teams to discuss the importance of lived experience...
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Following the success to date of our new Resident Committee Group (RCG), Mount Green are now opening the doors to new members.
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Mount Green Housing Association and Stonewater have agreed an intention to enter into a partnership, which would see Mount Green become a subsidiary of the Stonewater Group.
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Collette Clear spent the last two years living in a flat that didn’t meet her needs, but thanks to our new homes at Broadleaf Place, she now has a place she can call home for herself and her little boy. Collette has lived in Caterham since 2021, having moved from Sussex to be closer to...
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From April 2023, all social housing providers in England must collect data on a new set of tenant satisfaction measures (TSMs). These are part of a new system developed by the Regulator of Social Housing to assess how well social housing landlords are doing at providing good quality homes and services. The measures are aimed...
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Statement Information Purpose To set out Mount Green’s approach to tackling issues of forcedlabour and human trafficking within the business and supplychains. Applies to All employees and temporary workers working at Mount GreenHousing Association (together “team members”) andcontractors who deliver services on our behalf. Date first implemented March 2020 Version 1.0 Author Assistant Director of...
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PurposeTo set out our approach to hoarded propertiesApplies toAll Housing Services and Property Services team members, and contractorsDate first implementedSeptember 2023AuthorAssistant Director Housing ServicesDate approved by Exec TeamSeptember 2023Review FrequencyEvery Three YearsService AreaHousing Services Document Status: This is a controlled document. Any printed copies of this document are not controlled. As a controlled document, this...
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Appendix B – Self-Assessment Form This self-assessment form should be completed by the complaints officer and discussed at the landlord’s governing body annually. Evidence should be included to support all statements with additional commentary as necessary. Explanations must also be provided where a mandatory ‘must’ requirement is not met to set out the rationale for...
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Approved by Exec: 12th August 2021Approved by the Board: N/AImplemented on: 12th August 2021Review Date:August 2024Service Area:Property MGHA Lettable Standard The purpose of this document is to set the standard for Mount Green Housing Association (MGHA) general, independent living and key worker accommodation prior to re-letting and should coincide with the MGHA Voids Procedure. Void...
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Mount Green and Reigate & Banstead Borough Council have been shortlisted in the best partnership category at the 2023 Affordable Housing Awards in recognition of their work at Wheatley Court. The Affordable Housing Awards intend to showcase the social landlords, charities and partners working with their communities to deliver great outcomes for tenants and residents....
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This week, November 12th – 18th, is Fraud Awareness Week, and we wanted to share some insight and information on an issue that impacts families that need affordable housing – tenancy fraud. Tenancy fraud can take place in a variety of ways, such as subletting without permission, providing false information during the application process, or...
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Earlier this year, we launched our #Firewise safety campaign as a way to promote awareness of fire safety to residents and to reduce the potential of fires in their homes.
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Mount Green Housing Association has announced that three new members have been elected to its Board.
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The government has added XL Bully dogs to the list of dogs banned under the Dangerous Dogs Act and this change is effective from 31 December 2023. At Mount Green we acknowledge the importance of pets in people’s lives and want to support residents to be responsible pet owners, as well as alleviate any potential...
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We are currently reviewing the channels used by residents to communicate with our customer experience team to make improvements and reduce response waiting times. This includes making changes to our phonelines and with the festive period just around the corner, we wanted to let you know what you can expect from our team over the...
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Approved by the Exec Team: June 2021Implemented on: June 2021Review Date: June 2024Service Area: Housing Services 1. Background 1.1 Hard flooring surfaces such as timber, laminates, sanded floorboards and ceramic tiles have become increasingly popular in recent years. This trend has, however, led to an increasing number of concerns and complaints with regard to noise...
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Mount Green Housing Association has delivered 44 gifts to families across Surrey and Sussex, with the help of Stripey Stork. Stripey Stork is a local baby bank that distributes donated toys, clothing and essential items to families with young children that are going through tough times. Following the success of the campaign last year, Stripey...
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Mount Green is proud to present the latest edition of Resident Matters. The Autumn/Winter 2024 issue features... Resident Spotlight: A conversation with Mount Green resident Arthur on the theme of neighbourhood and community. Good Neighbour Toolkit Launch: Introducing a toolkit helping to foster positive relationships among residents and provide guidance on neighbour-related concerns. Antisocial Behaviour:...
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Jacqui Diletti and Natalie Tynan have joined our Resident Committee Group (RCG) after applying to become members through a recruitment drive last year. Both Jacqui and Natalie will be helping to share resident opinions and feedback to assist us in helping make decisions tailored to meet resident needs both now and in the future. Alan...
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Today (1 February 2024) marks the official start of our partnership with Stonewater, which is set to bring benefits and new homes to residents and communities across Surrey. By joining with Stonewater, a national housing provider that manages 37,000 homes, we are in a unique opportunity that will enable both organisations to take advantage of...
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After nearly four years as chair of Mount Green’s Board, David Hunter has announced that he will be stepping down from his role later this year. The decision follows the successful completion of the organisation’s partnership with Stonewater earlier this month, which David led on behalf of Mount Green. David joined the organisation in the...
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Resident voice and representation matters. Creating opportunities for residents to engage in discussions that affect their neighbourhood is a priority for Mount Green, which is why we’re relaunching our Neighbourhood Reps programme. Where there is a Mount Green community, we want to recruit a Neighbourhood Rep. Residents previously involved with the programme were called Estate...
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A local partnership has enabled the regeneration of a brownfield site in the rural village of Worplesdon to provide high-quality homes. Bluebell Rise, on School Lane, marks several firsts for Surrey-based partners Mount Green Housing Association and Hawksmoor Homes. The development, nestled between the green open countryside and historic heathlands, marks not only the first...
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Mount Green and Greenoak have announced the formation of a new Common Board, with Martin Large appointed as Chair. Both housing providers are part of the Stonewater group and collectively manage more than 2,000 homes across Surrey and Sussex. Operating across the same geographical area and offering localised services for residents, establishing a Common Board...
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As a Mount Green neighbourhood rep, residents can gain new skills, build relationships with their neighbours and make positive changes.
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Having somewhere safe and comfortable to call home should be a universal right. In addition to providing homes, making sure they are well-maintained is a key priority. As well as carrying out any day-to-day repairs, we also have a plan of programmed work which can often involve making updates to homes. We recently arranged for...
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Bluebell Rise, on School Lane in Worplesdon, has been shortlisted at this year’s Inside Housing Development Awards for best affordable housing development. In partnership with Hawksmoor Homes, the development is a leading example of how developers and housing associations can work together to optimise planning and deliver a range of tenures that consider the local...
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Are you interested in volunteering as a Neighbourhood Rep but not sure about what’s involved? We’ve been speaking to existing Neighbourhood Reps to learn more about their experience and find out what words of advice they’d give to other residents considering signing up. Last month we heard from Robert and this month, we contacted J.M....
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At Mount Green, what matters to our customers matters to us. If something does go wrong, we want to resolve complaints well as quickly as possible. We know it's really important to our customers that we learn from our mistakes, and we work closely with our Customer Complaints Learning Panel to make improvements. You can...
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Susan was renting with a private landlord when she was served a Section 21 notice and asked to move out as soon as possible. Her landlord’s relationship had broken down and he needed to move into the property. With a four-year-old son, Susan was understandably worried about what would happen next, and feels extremely happy...
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Choosing a career in social housing opens up a world of opportunity to experience a range of specialisms that all come together to ensure the best social housing. It’s a sector that enables people to make an impact in an area that is a basic right for all – to have a home – from...
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All social housing providers in England must collect data on tenant satisfaction measures (TSMs).
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Mount Green is excited to share its Summer 2024 issue of the Resident Matters newsletter. This edition includes: Neighbourhood Reps information: An invitation to residents to get involved in their community and represent their neighbourhood as one of Mount Green's valued Neighbourhood Reps. Benefits to residents of the Stonewater partnership: An introduction to some of...
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Residents have been benefitting from extra support thanks to Mount Green’s local partnership with Christians Against Poverty (CAP). The organisation provides free of charge debt advice and solutions such as money management coaching through a network of volunteers across the country. Richard Plumbridge, who works at the Mole Valley debt centre covering Leatherhead, Dorking, Cobham,...
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In April 2023, we launched our new Resident Engagement Strategy. One year later we wanted to update everyone on how we have been making sure our strategy comes to life.
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Rebecca Simmons has worked as a Customer Experience Co-ordinator at Mount Green for a year following 15 years in customer services roles.
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We’ve loved having another busy summer of resident events! They were filled with fun for everyone and featured raffles, live music and informative stalls.
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Thank you to everyone that took part in our Tenant Satisfaction Survey last year!
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We want to create as many opportunities as possible for residents to get involved and use their voices to shape and enhance the services Mount Green provides.
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Mount Green residents Gary and Grace Gray are celebrating after winning a local gardening competition.
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Our valued team of Neighbourhood Reps has been growing, helping us to hear from more residents about any suggestions or concerns they have.
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We’ve teamed up with Groundscapes, our gardening partner, to give one lucky Mount Green resident the chance to win a real Christmas tree.
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Mount Green will be delivering gifts to families in time for Christmas, with the help of Stripey Stork.
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Implemented: July 2024 Purpose: To outline Mount Green Housing Association’s (MGHA) use of CCTV and its approach to resident’s usage of their own personal CCTV Applies to: Staff and managers in the Housing, Customer Experience and Property Teams (“Team Members”), and (“Residents”) - MGHA tenants, shared owners and leaseholders and anyone whose tenancy we manage...
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Mount Green will be delivering gifts to families in time for Christmas, with the help of Stripey Stork.
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Mount Green resident, Phillipa Hook, was the lucky winner of our Facebook Christmas tree competition, which was organised in partnership with our gardening contractors, Groundscapes. Phillipa not only won a beautiful real tree, but she also received some brand new decorations, lights and a stand to help make her tree look festive in time for...
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Over the Christmas period, Mount Green's office will be closed on the bank holidays of Christmas Day (25th), Boxing Day (26th), and New Year's Day (1st). On these days we will be offering an out-of-hours emergency repairs service only. Emergencies may include leaks, fires, or broken heating/hot water and you can report these any time...
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Mount Green is bringing smiles to families' faces in the run up to Christmas, with deliveries of gifts from Stripey Stork. For the third year, we have teamed up with Stripey Stork for their Santa Stork project, making sure that families struggling financially don’t have to miss out on giving great quality gifts to their...
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At Mount Green, we understand that damp and mould can be a frustrating issue for residents, especially during the colder winter months. One of the many benefits of having joined the Stonewater Group is that all new reports of damp and mould are now be managed by a specialist team led by our partners at...
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Mount Green has welcomed Marcus Canning as Director, building upon the successful partnership with Stonewater initiated by former Managing Director Bill Flood. Bill, who joined Mount Green in 2019, prioritised resident needs and recognised the strategic value of the Stonewater partnership in enhancing service delivery and financial sustainability. Marcus brings extensive housing sector experience, including...
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Mount Green has launched its Neighbourhood Management Strategy, with the aim to improve everyday life for residents by identifying what makes a good neighbourhood and bringing those aspects together to create strong, thriving communities. The strategy was established in collaboration with Mount Green’s Resident Committee Group and in consultation with its Estate Representatives and Neighbourhood...
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Coral Porter has been working in Mount Green’s Income Team since December. It’s her job to support residents by offering advice and assistance for any queries they might have - with things like charity applications, general housing support and pensions. She was recently able to work with a resident whose home had been affected by...
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By Sophie Appleyard, Mount Green Neighbourhood Officer As a neighbourhood officer, I work with residents across my patch in Surrey to make sure they’re happy in their homes. For the past two years, I’ve been working closely with a resident who has complex mental health needs and has more recently needed support with their hoarding...
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It’s hard to believe, but this month marks one year since we began our partnership with Stonewater, officially becoming part of the Stonewater Group along with Greenoak Housing Association. The partnership has allowed us to make significant strides to enhance the homes, communities and experiences of our residents, as well as directly addressing resident feedback...
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Mount Green is proud to present the latest edition of our Resident Matters newsletter. The Winter 2025 issue features… Changes to our Leadership, Meet Marcus: An announcement of Bill Flood’s departure from Mount Green and an introduction of our new Director, Marcus Canning. Mount Green Launches Resident Portal: An explanation of what residents can expect...
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At Mount Green, we love celebrating the joy of reading – it provides an escape from the everyday, as well as helping to improve wellbeing. The National Literacy Trust recently reported that almost one million children don’t have a single book of their own and we want to help minimise those figures by helping a...
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Harriet had an unusual start to her career in housing, having worked in a variety of customer services roles, from retail to hospitality. She then joined Mount Green in a customer service position and quickly progressed to Complaints Officer. As part of our women in housing series, Harriet discusses how she began her career in...
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Resident voices are at the heart of what we do at Mount Green. This enables us to prioritise resident's needs and constantly become better at meeting them. Nothing exemplifies this better than the work we do with our Resident Committee Group (RCG). To share some of the amazing work that our RCG does, here's...
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Congratulations to the talented winners of our World Book Day competition, which invited Mount Green residents aged 12 and under to show us their creativity and submit drawings of their favourite book characters. This year’s lucky winners were Kenley, aged 8 and Honey, aged 12, who through their love of reading brought characters from Sonic...
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At Mount Green, we are committed to creating safe, welcoming neighbourhoods that residents can be proud to call home. Part of this commitment includes maintaining and protecting the greenery that enriches our communities, brings a sense of connection to nature, and reduces our overall environmental impact/ footprint. Recently, at Hawthorn Close, we faced a challenge...
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Sarah was inspired to swap her role in family services for a position in housing when she noticed the support that housing officers were able to give to disadvantaged families. Almost exactly 10 years ago, Sarah joined Mount Green as a Neighbourhood Officer and has progressed to her role as Assistant Director of Housing Services....
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A big welcome to Komila Kreer who has recently joined Mount Green as a Neighbourhood Officer covering Reigate & Banstead, Mount View in Dorking and a few homes in Horley. We asked Komila a few questions to get to know her. What made you want to apply for the Neighbourhood Officer role? I have several...
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We’re really excited to officially announce the launch of our new Mount Green In-House Maintenance Team. This is a big step forward for us to be able to deliver more consistent and resident-focused repairs. Our new in-house team of experienced repairs professionals will work alongside our external maintenance provider, Gilmartins, to undertake routine maintenance and...
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Last week, Mount Green officially launched its new In-House Maintenance Team to streamline our processes and increase Mount Green’s local capacity to complete maintenance and repairs within the team. We’ve caught up with Ian Bailey, a Senior Maintenance Operative with 18 years’ experience in the sector, to gain an insight into what a typical day...
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At Mount Green, we believe that strong communities start with simple conversations. That’s why we like to host regular events over the summer months in various Mount Green communities to bring people together. Whether it’s to answer questions, offer support or just enjoy a chat over a cup of tea, these events are about forming...
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Last year, Mount Green started its partnership with national housing provider, Stonewater. This strategic move has opened a number of doors for Mount Green residents – and a few garden gates too! As a result of the partnership, Mount Green residents have been able to take part in the annual Stonewater Garden Competition, and there...
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At Mount Green, we believe in turning resident feedback into action. A recent set of improvement works at one of our communities highlights how listening closely and investing wisely can lead to warmer, safer, and more comfortable homes. What prompted the work? Residents raised concerns about draughty windows, some early indications of damp, and mould....
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It’s been another successful summer of resident events at Mount Green. So many of you came out to see us and each other and to connect with our local partners, to learn about ways we can support you, and celebrate with your communities. Events were held at Mathias Close, Hazlemere Close, Waterfields, Pathfields, and Reigate...
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At Mount Green, what matters to our customers matters to us. If something does go wrong, we want to resolve complaints well as quickly as possible. We know it’s really important to our customers that we learn from our mistakes, and we work closely with our Customer Complaints Learning Panel to make improvements. You can...
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We took part in this year’s Anti-Social Behaviour (ASB) Awareness Week by working with residents and local organisations to promote safer, more connected neighbourhoods. On Thursday 4 July, a selection of Neighbourhood Officers were joined by Surrey Police and Mole Valley District Council’s Joint Enforcement Team for walkabouts across select communities. The purpose of these...
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We would like to extend a huge thank you to everyone who took part in our Tenant Satisfaction Survey last year! We invited residents to share their views on Mount Green’s services, working in partnership with TLF Research, who carried out the survey for us. The purpose of the survey was to understand how you...
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We have recently made some important changes to our Board. On 30 September, Martin Large retired after chairing the joint Greenoak and Mount Green Board since its formation a year ago. Prior to that, Martin served as Chair of the Greenoak Board from 2019.We are grateful to Martin for his hard work, inspiration, and for...
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Meet Jacqui, our new Neighbourhood RepJacqui has been a Mount Green resident for just over three years, moving from Wandsworth to Guildford to be closer to her family. Already well embedded in her neighbourhood, she took on the role of Neighbourhood Rep for Hazlemere Close and Waterfields because she wanted to give something back to...
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At Mount Green, we believe that everyone has the right to feel safe in their own home. October is Domestic Abuse Awareness Month, and we are reaffirming our commitment to supporting survivors and raising awareness of the help that we can provide. Now that we’re part of the Stonewater Group, we’ve been able to strengthen...
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In this month's Housing Quality Magazine, we shared how complaints officers play a vital role in shaping resident experience, particularly when it comes to how housing providers respond to concerns with fairness, consistency and care. It’s a role that’s often misunderstood. Complaints work isn’t just about resolving issues; it’s about listening, advocating, and making...
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Residents must be active partners in housing services Housing Today recently spoke with our Director, Marcus Canning, to hear his perspective on the social housing sector and how it connects with residents in meaningful ways. Marcus emphasised that residents are not just customers. They are partners in shaping the services they depend on. He shared...
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The festive season has arrived and we’ve done a roundup of some of the Christmas markets taking place over the next few weeks. Whether you’re after handcrafted treasures, delicious treats or a festive atmosphere, there’s something nearby for everyone. Here’s your guide to the Christmas markets happening this December. Kingston Christmas Market: Kingston Ancient Market...
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It's beginning to look a lot like Christmas! See our Customer Service festive opening hours: Friday 19 December 2025: 8am-12:45pm Tuesday 23 December 2025: 8am-8pm Wednesday 24 December 2025: 8am-4pm Thursday 25 December 2025: Closed. Friday 26 December 2025: Closed. Saturday 27 December 2025: 9am-1pm Sunday 28 December 2025: Closed. Monday 29 December 2025: 8am-8pm Tuesday 30 December 2025: 8am-8pm Wednesday 31 December 2025: 8am-5pm...
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This Christmas, Mount Green is delighted to continue its partnership with Truly Giving and Stripey Stork, bringing festive joy by delivering gifts to 93 children across 46 families living in Mount Green communities. That’s a significant increase from the number of presents delivered in 2024 and a powerful reminder that no child should have to...
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Mount Green residents can benefit from advice and support from Citizens Advice Mole Valley (CAMV). CAMV is open for drop-in on Tuesday and Wednesday mornings between 10am and 12pm at both their Leatherhead and Dorking offices. Running on a first come first served basis, there is no need to book. Customers benefit from completely free...
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It’s important to us at Mount Green that we’re able to not just listen to residents but turn their feedback into action. We recently were able to use our Community Improvement Fund to make some changes at the shared resident’s lounge at Beecholme, an independent living scheme in Banstead. The Community Improvement Fund helps to...
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A transfer of 1,600 homes from Mount Green Housing Association Limited to Stonewater has been proposed with a consultation period now taking place. Mount Green joined the Stonewater Group as a subsidiary in 2024, benefiting from Stonewater’s large-scale resources in finance, funding and support services while continuing to serve residents in Surrey and North Sussex....
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