At Mount Green, we understand that damp and mould can be a frustrating issue for residents, especially during the colder winter months.

One of the many benefits of having joined the Stonewater Group is that all new reports of damp and mould are now be managed by a specialist team led by our partners at Stonewater. This dedicated team will assess the situation, treat affected areas, and address any underlying causes.

What Causes Damp and Mould?

Damp and mould are common issues in many homes and can arise for various reasons. The most common culprit is condensation. This occurs when warm, moist air meets a cold surface. This can happen when cooking, showering, or drying clothes indoors. As moisture gathers, especially in poorly ventilated areas, it creates ideal conditions for mould to grow.

Why Is Tackling Damp and Mould Important?

If left untreated, mould is not only unsightly but also releases spores into the air, which can affect your health. That’s why it’s crucial to reach out to us at the first sign of damp or mould.

How You Can Help Prevent and Tackle Damp and Mould

While we, and our colleagues at Stonewater, are here to support you, there are steps you can take to minimise condensation and reduce the chances of damp and mould forming. Here are some tips to help keep your home dry:

Ventilate Your Home

• Open windows to let fresh air circulate.
• Use trickle vents, where fitted, to maintain airflow even when windows are closed.

Control Moisture

• When cooking, cover pots and pans and use your kitchen extractor fan.
• Dry clothes outdoors when possible, or use a room with good ventilation.
• Keep your bathroom door closed while showering or bathing and turn on your extractor fan or open a window to allow damp air to escape.

Maintain a Stable Temperature

• Keep your home at a temperature of around 18-21°C. Sudden temperature changes can cause condensation to form.

Check for Leaks and Maintain Heating

• Check your radiators and heating system are working properly and report any issues to our team so we can assist with repairs.

How Can Mount Green Help?

If you spot any signs of damp or mould, please don’t hesitate to get in touch. Your call about damp and mould will be directed to the specialist Stonewater team who will conduct a thorough investigation, determine the best course of action and carry out necessary repairs.

Find out more

If you’d like to access further information on what causes damp and mould, how you can prevent it, and what you can expect from Mount Green, please see our hot topic which goes into further detail.

Get in Touch

If you’re dealing with damp or mould, don’t wait for the problem to worsen, contact us today. We’re here to support you and ensure your home remains a safe and healthy environment.

You can report a problem by contacting our customer services team on  01372 379555 and pressing four for damp and mould as directed to get through to our specialist team at Stonewater, or emailing them at customers@stonewater.org.