Neighbourhood Service

Our Neighbourhood Officers deal with all tenancy and lease management and reviews, Anti-Social Behaviour (ASB), tenancy fraud, process mutual exchanges, offer advice on housing options, community improvements and also accompany the Estate Services Officer on Estate inspections

We aim to be:

• Accessible and offer first time resolution- when you contact us by telephone, our customer services team will initially see if they can help and if not, will put you through to your neighbourhood officer. Should your NO not be available, we will offer for you to speak to our officer on duty. Should we not be able to resolve this we will be realistic as to when we will come back to you with an update or resolution
• Responsive- we will adapt our service to suit your individual needs in a way that you like to communicate, whether on the phone, by email or in person.
• Proactive- we will be honest in our approach and explain what we can and cannot do. Our aim is to work with you to ensure you sustain your tenancy/lease with us and should we not be able to meet your needs or expectations, we will work with or signpost to the relevant agency or partner who can.