Anti Social Behaviour

To book a slot at the ASB Surgery on Thursday 22 July (4-7pm), please call 01372 379555

What is ASB?

“Mount Green is committed to tackling Anti-Social Behaviour (ASB) including hate incidents and crimes, harassment or other crimes that impact someone in their home or where they live.

“The ASB, Crime and Policing Act 2014 provides a definition of ASB which is ‘Conduct that has caused, or is likely to cause, harassment, alarm or distress to any person.
Conduct capable of causing nuisance or annoyance to a person in relation to that person’s occupation of residential premises. Or conduct capable of causing housing-related nuisance or annoyance to any person

“Mount Green take anti-social behaviour very seriously and work with residents and wider community partners to manage the reports that are made to us.

“We seek to prevent it in the first place but recognise that is not always possible. The actions we take are about resolution that is proportionate to the extent of the harm being caused. This means we will intervene and where necessary enforce to ensure the safety of our residents. Every step of the way we will be working with those who have reported it as well as those who are causing it. We don’t do it alone, we use our community partnerships to support us and our residents.”

Bill Flood
Chief Executive

ASB includes a wide range of unacceptable behaviour that affects people’s quality of life, including:

  • Noise, like loud music or noisy parties
  • Verbal abuse, harassment, intimidation or threatening behaviour
  • Hate crime
  • Vandalism and damage to property
  • Nuisance vehicle noise
  • Alcohol-related disturbances
  • Domestic abuse or violence
  • Littering, fly-tipping, overgrown gardens or hedges
  • Pet or animal nuisance
  • Misuse of communal areas or public spaces
  • Criminal behaviour

We will investigate any of the above. We will not normally investigate the following behaviour:

  • Household noise due to everyday living (such as babies crying, doors banging, toilets flushing or vacuuming)
  • Children playing
  • One-off parties, barbecues or celebrations at reasonable times
  • Cooking smells (once we have ruled out any possible landlord responsibility ie. ventilation routing/ducting)
  • DIY in reasonable hours
  • Someone parked lawfully

If you are having problems with the above, sometimes a polite discussion with your neighbour can often help. If you don’t feel confident doing this, we can give advice on how to open up  dialogue. We can also make a referral to mediation. Mediation is a positive tool that can be used early on in order to reach a compromise with your neighbour- we will always suggest this as a resolution for cases like this. However, if any of the above is found to be having a significant impact on the victim, then we may investigate further.

Reporting ASB

We are committed to stopping ASB in a robust manner. We take a three-stage approach to dealing with the issue:

  1. Prevention – We use a number of preventative measures to stop ASB from happening. This includes carrying out inspections and being clear about our approach when a resident first move in.
  2. Intervention – If you have reported ASB, our first step is to assess the impact this is having on you after which we will create an action plan with you. The plan includes actions for both you and us. We will ask you to keep a record of incidents and ask you to contact the Police in an emergency. Once we have looked into your complaint there are a number of options. What intervention we use will depend on the type of ASB reported. Sometimes we may not be able to solve the problem alone and this may require a multi-agency approach with for example the police, supporting agencies and Environmental Health (noise nuisance).
  3. Legal action – If it continues and there are no other options for stopping it we will take legal action. We will support you and witnesses through the process and work with our partners to get a successful result.

What Mount Green will do about ASB:

  • Offer support and guidance to victims of anti-social behaviour, working with the police, local councils or community partners when necessary
  • Ask victims or witnesses of ASB to report incidents to the appropriate agency as well as Mount Green. We will also ask you to provide evidence, such as a diary that captures nature and frequency or noise recordings, as part of our investigations
  • Keep you updated on the progress of your report

There are a number of solutions in order to remedy ASB complaints, some of which include:

  • Written warnings
  • Mediation
  • Acceptable Behaviour Agreements
  • Referring vulnerable perpetrators of ASB to support services who can help them control their behaviour

In some cases we need your support in obtaining a legal remedy, such as an injunction, against the perpetrator of ASB. If we decide this is the best course of action, you will be advised of this by our legal team and or a Victim and Witness Advocate and the court process will be explained.

See some sample ASB cases that we have dealt with:

Report ASB

The Community Trigger

If you have reported an ongoing problem of ASB but you do not believe that it has been dealt with, you can ask the Community Safety Partnership at your local authority to review your complaints under the Community Trigger process.

The Community Trigger should only be used if no action has been taken as a result of repeat reporting to the council, police or Mount Green.

The Community Trigger is a process which allows members of the community to ask the Community Safety Partnership to review their responses to complaints of anti-social behaviour (including incidents of hate). The Trigger should only be used if no action has been taken as a result of repeat reporting of ASB (including incidents of hate). The Trigger cannot be used to report general acts of crime. To qualify for the community trigger, the following criteria must be met:

  • Three separate anti-social behaviour incidents have been reported within six months
  • The Community Trigger must be submitted within a month of the last reported incident, and where it is considered that ‘no action’ has been taken  

‘No action taken’ is defined as:

  • The reported problems have not been acknowledged i.e. no one has contacted the victim to advise what action would be taken
  • The reported problems have not been appropriately investigated
  • The victim’s vulnerability and/or the potential for harm has not been considered and this has affected potential service delivery
  • No action has been taken because information has not been shared between partners and this has affected potential service delivery.

How do I request a community trigger?
To use the Community Trigger you can complete an online form via Surrey County Council website.  If you decide to request a Community Trigger you will need to give the following details:

  • Dates of each time you’ve complained
  • Details of where you complained (name, organisation and/or incident reference number)
  • Information about the anti-social behaviour.