Anti Social Behaviour

What is ASB?

The term ‘Anti-social behaviour’ covers a wide range of unacceptable activities that has a negative effect on the community.

We define anti-social behaviour as: ‘ Any behaviour which causes significant or repeated nuisance or annoyance to any person, or behaviour which involves using or threatening to use force or violence or where our housing is used for unlawful purpose’.

Examples of ASB are:

  • Noise nuisance
  • Pet nuisance
  • Fly-tipping
  • Neighbour disputes
  • Graffiti
  • Overgrowing gardens
  • Vandalism
  • Threatening behaviour
  • Hate crime
  • Criminal behaviour
  • Domestic abuse
  • Arson
  • Drug misuse or dealing

Domestic noise

This includes noise caused by children, television noise, cooking smells, etc.

If you are having problems with this a polite discussion with your neighbour can often help. If you don’t feel confident doing this, we can give advice on how to open up dialogue. We can also make a referral to mediation. Mediation is a positive tool that can be used early on in order to reach a compromise with your neighbour- we will always suggest this as a resolution for cases like this.

Responding to ASB

We are committed to stopping ASB in a robust manner. We take a three-stage approach to dealing with the issue:

  • Prevention – We use a number of preventative measures to stop ASB from happening. This includes carrying out inspections and being clear about our approach when a resident first move in.

  • Intervention – If you have reported ASB, our first step is to assess the impact this is having on you after which we create an action plan with you. The plan includes actions for both you and us. We will ask you to keep a record of incidents and ask you to contact the Police in an emergency. Once we have looked into your complaint there are a number of options.

    What intervention we use will depend on the type of ASB reported. Sometimes we may not be able to solve the problem alone and this may require a multi-agency approach with for example The Police, Supporting Agencies and Environmental Health Noise Nuisance.

  • Legal Action – If it continues and there are no other options for stopping it we will take legal action. 
    We will support you and witnesses through the process and work with our partners to get a successful result.

If you report an issue to us, we may pursue the following non legal and legal options:

Non-legal remedies

  • Mediation/informal warnings
  • Contacting local enforcement agencies ( police, environmental health team)
  • Working in partnership with Social/Youth Services to provide additional resources etc.
  • Support vulnerable perpetrators, (i.e. where behaviour is due to their current support needs e.g.: mental health problems
  • Physical improvements (i.e. better lighting in communal areas etc.)
  • Acceptable behaviour and good neighbour agreements( a voluntary, written agreement between a person involved in anti-social behaviour with conditions to help them with simple ways to help them comply with their tenancy)

Legal remedies

  • Notice of Seeking
  • Possession
  • Civil injunction
  • Exclusion Orders
  • Support our partner agencies applications for a Part/Full Closure Order, Noise Abatement Order or Community Protection Orders

Staff support

We don’t tolerate any abuse against our staff and will take swift tenancy where necessary.

We promote a positive and safe environment for our staff to work in.

What can Mount Green do?

The type of action that we take will depend on the issue. Some of the options are:

  • Improving security
  • Taking action against the perpetrator. We always offer support and advice to the resident reporting domestic abuse
  • Moving to another home

Responding to a report of hate crime

We understand that the first report may be made after several weeks or months of harassment.

What will Mount Green do?

We respond to all reports sensitively and provide information on support services. Some of the actions we may be able to take are:

  • Improving home security.
  • Acting against the perpetrator – We work closely with the Police to collect evidence and prosecute.
  • Re-housing.

For more information on our Policy and Process for dealing with ASB can be found here.