Rent Increase

Here at Mount Green, we considered all the factors and the potential impact rent increases may have on household finances.

Rent increase

In accordance with your tenancy or lease agreement we have applied an increase to rents from 1 April 2024. The reasons for doing so are set out in the letter and accompanying frequently asked questions you will have received. For further information, please click on the relevant button below.

We know that for some this may impact finances and we urge any resident who may feel this increase will affect their ability to make a payment to contact us as soon as possible. We have an In-House Welfare Benefits service available to help residents to seek cost of living support from third parties, financial help from Mount Green and other help where relevant. Please contact our Customer Experience Team on (01372) 379 555 and we will arrange for someone to call you back.

For more information on your local council and who to talk to, visit the Welfare service useful links section.

Tenants

Every year, Mount Green sets the rent and service charges for the following financial year for each resident. There are a variety of tenancy types as well as fixed and variable service charges.

We will continue to look for ways to support residents who need support in managing their rent payments. Please refer to the frequently asked questions below to view further information and links to support available. If you are in receipt of universal credit, please login to your UC account and report a change of circumstances to confirm your rent. It is important you do this on the date your rent changes.

Shared Owners / Leaseholders

Depending on your lease agreement, there will be an increase in rent to either 0.5% or 1% above the previous September’s Retail Price Index.

Please do refer to frequently asked questions below for queries surrounding this. We will continue to look for ways to support residents who need support in managing their rent payments.

If you have a query on your service charge, please do check out our specific FAQ below in the first instance.

Frequently Asked Questions​