Pay Rent

Mount Green aims to make the payment of rent as easy as possible and offers a variety of methods of payment.

pay your rent with Mount Green

It’s important that you pay your rent on time to prevent you from getting into rent arrears. We offer a number of ways to pay your rent to try to make it as simple as possible for you to stay in credit. If you have any questions about your rent, please contact our team directly.

Arrears Policy

There will be 53 Mondays in the 2024/25 financial year, which runs from 1 April 2024 until 1 April 2025, with the last Monday on 31 March 2025.

This happens every five or six years, because there are 365 days in a year or 366 in a leap year, which breaks down to 52 weeks in a year plus 1 day, or in a leap year 52 weeks plus 2 days. These extra days accumulate to add an extra week to the year.

52 weeks x 7 days = 364 days (one day fewer than a full year or two days fewer than a leap year).

The DWP only pay up to 52 weeks of rent per year and works out the weekly rent for those on Universal Credit by taking the total yearly amount and dividing it by 52 weeks.

Unfortunately, they have confirmed that they won’t pay for the 53rd week. This means you will need to pay for the additional week yourself.

We recommend you pay a little bit each week over the year.

We offer a number of ways to pay your rent

The easiest way to pay your rent is online. You’ll just need your tenancy reference number (this is a five-digit number) and debit card.

Make a payment

A Direct Debit is an automated payment set up on a date agreed with you. To set up a Direct Debit, please complete and submit the form below to rents@mountgreen.org.uk – we’ll do the rest!

If you are having difficulty downloading or printing the form, contact our team via the same email and they’ll be able to help.

Direct Debit mandateWheatley Court mandate

Use your Allpay card at any Paypoint or Post Office in the UK; simply hand your card to the cashier together with your cash, cheque or debit card to pay your rent.

You can also pay via the Allpay app which is available to download onto your Apple and Android smartphones. This link gives details on how to do this through Allpay.

While we (Mount Green) can no longer take payments over the phone, residents can call us directly on 01732 379 555 to request a payment link that will be sent to you by text or e-mail for you to make a payment.

Alternatively, you still can also pay over the phone using your debit card by calling our payment provider Allpay on 0330 041 6497 at the same time.

Income Service

Mount Green aims to make the payment of rent as easy as possible and offers a variety of methods of payment. We will take a firm, fair and proactive approach to rent arrears recovery.

When is my rent due?

If you have a monthly tenancy with us, your rent is due on the 1st of each month. If you have a weekly tenancy with us, your rent is due every Monday. Your rent is always due in advance.

Difficulty Paying Your Rent

We aim to take a positive and proactive approach to dealing with rent arrears, to stop them escalating out of control. If you are having any difficulties paying your rent please contact your Income Officer as soon as possible to discuss the problem. There may be benefits you could claim or other things you could do to increase your income and we would be happy to talk these options through with you. Ignoring rent arrears will not help your situation. If you fall into rent arrears we will take immediate action, so it is far better to let us know of any problems and make an arrangement to pay any arrears. If you do not pay your rent, you risk losing your home.