Neighbourhood Service

Your Neighbourhood Officer manages your tenancy or lease and works with you to support a sustainable community.

Neighbourhood service

We place residents at the heart of everything we do. We are visible and approachable in your neighbourhood. Working with other teams within Mount Green, they deliver the best possible service to you and your neighbours.

Neighbourhood Officers manage a patch of 350-450 homes in an area across the 14 Local Authorities we work in.

Frequently Asked Questions​Estate Inspection Schedule

Our Responsibilities

Our Neighbourhood Officers deal with all tenancy and lease management and reviews, Antisocial Behaviour (ASB), tenancy fraud, process mutual exchanges, offer advice on housing options, community improvements and carry out Estate inspections. We aim to be:

  • Accessible and offer first time resolution – when you contact us by telephone, our customer experience team will initially see if they can help and if not, will put you through to your Neighbourhood Officer. If they are not available, we will offer for you to speak to our officer on duty. Should we not be able to resolve this we will be realistic as to when we will come back to you with an update or resolution.
  • Responsive – we will adapt our service to suit your individual needs in a way that you like to communicate, whether on the phone, by email or in person.
  • Proactive – we will be honest in our approach and explain what we can and cannot do. Our aim is to work with you to ensure you sustain your tenancy/lease with us. Should we not be able to meet your needs we will work with you to sign post or refer you to the agency best placed to meet your needs.

Managing your neighbourhood

Alongside the support provided by our Neighbourhood Officers, we’ve created a Good Neighbourhood Toolkit.

We’re committed to supporting residents to build good relationships with their neighbours to ensure a safe, welcoming neighbourhood for all. Our toolkit provides advice, tips and recommendations on how to resolve an issue with a neighbour concerning:

  • Pets
  • Cigarette and cooking smells
  • Parking disagreements
  • Loud music
  • General household or living noise
  • Shouting and arguing
  • Children playing
  • Minor personal conflict
  • Criminal incidents

Read the Good Neigbourhood Toolkit here. If for any reason you are unable to access the toolkit or have any questions, please contact your Neighbourhood Officer or our Customer Experience Team on or 01372 379555

Who manages my home?

Use the search box below to find who your Neighbourhood Officer is by typing in the name of your road or estate.

LocationNeighbourhood Officer
Admiral WaySophie Appleyard
Alice Rushton PlaceSophie Appleyard
Ash CloseGinny Beckett
Ashurst CloseArun Dasan
Austen CourtArun Dasan
Bader Court, CrawleyGinny Beckett
Barnes Wallis CloseGinny Beckett
Barrsbrook HallArun Dasan
Beech DriveGinny Beckett
BeecholmeGinny Beckett
Bennetts WoodArun Dasan
Bentsbrook RoadArun Dasan
Brancaster GroveArun Dasan
Bridge RoadGinny Beckett
Brookers CloseArun Dasan
Brookhurst RoadSophie Appleyard
Broome CloseArun Dasan
Caffyn PlaceArun Dasan
Champion DownGinny Beckett
ChandonArun Dasan
Chapel CottagesSophie Appleyard
Charlotte HouseGinny Beckett
Charrington WayArun Dasan
Chart DownsArun Dasan
Chase roadGinny Beckett
Cherry Tree LaneSophie Appleyard
Claydon HouseSophie Appleyard
Coombelands LaneSophie Appleyard
Cricket Greeen CloseSophie Appleyard
Cricketers CloseArun Dasan
Cricketts HillSophie Appleyard
Dalmeny WayGinny Beckett
Dunfee WaySophie Appleyard
Elmer CottagesArun Dasan
Elveden CourtArun Dasan
Eton HouseGinny Beckett
Falkland RoadArun Dasan
Fassett RoadGinny Beckett
Fetcham GroveArun Dasan
Fir Tree WalkGinny Beckett
Fordwater RoadSophie Appleyard
Forman Road AshSophie Appleyard
Free Prae RoadSophie Appleyard
Frenchlands GateGinny Beckett
Fulmar HouseGinny Beckett
Galsworthy RoadSophie Appleyard
Gaveston RoadArun Dasan
Gibraltar CrescentGinny Beckett
Gibson Place, CrawleyGinny Beckett
Glenroyd, Devon CrescentGinny Beckett
Graham HouseArun Dasan
GraylandsSophie Appleyard
Great OaksArun Dasan
Green LaneSophie Appleyard
Greensand PlaceSophie Appleyard
GreyleesSophie Appleyard
Grove RoadGinny Beckett
Hawthorn CloseSophie Appleyard
Hawthorn WaySophie Appleyard
Haydon CourtArun Dasan
Hazelmere CloseArun Dasan
Heriot RoadSophie Appleyard
Hopfields CloseSophie Appleyard
Howard CloseArun Dasan
Hunters PlaceSophie Appleyard
Juniper CloseGinny Beckett
Killick RoadGinny Beckett
King Charles RoadGinny Beckett
Kingfisher HouseGinny Beckett
Kingston CourtArun Dasan
Kingston Road LeatherheadArun Dasan
Knapps CottageSophie Appleyard
Knights WayGinny Beckett
Lambert RoadGinny Beckett
Langham CourtSophie Appleyard
Leith GroveArun Dasan
Limeway TerraceArun Dasan
Links CloseArun Dasan
Lodge CloseArun Dasan
London RoadSophie Appleyard
London RoadGinny Beckett
Longbourne WaySophie Appleyard
Lusteds CloseArun Dasan
Manor FarmSophie Appleyard
Marley RiseArun Dasan
Mathias CloseGinny Beckett
Meadow CloseArun Dasan
Mill CloseSophie Appleyard
Millfields CrescentArun Dasan
MistleyGinny Beckett
Mole Valley PlaceArun Dasan
Monkswell LaneGinny Beckett
Mount ViewArun Dasan
Norwood CloseGinny Beckett
Oldmeadow, CrawleyGinny Beckett
Orchard RoadSophie Appleyard
Orchard WaySophie Appleyard
Ottways LaneArun Dasan
Parkers LaneArun Dasan
PathfieldsJessica Cinik
Poplar AvenueArun Dasan
Poplar RoadArun Dasan
Powells CloseArun Dasan
Prairie RoadSophie Appleyard
Primrose HouseGinny Beckett
Puddenhole CottagesArun Dasan
Randalls CrescentSophie Appleyard
Reris Grange CloseGinny Beckett
Ridgway RoadSophie Appleyard
RiversweySophie Appleyard
Rose House, Victoria RoadSophie Appleyard
Royal Swan QuarterArun Dasan
Rushett DriveArun Dasan
Ryebrook RoadArun Dasan
SanctuarySophie Appleyard
Shackleford GreenSophie Appleyard
Sole Farm AvenueArun Dasan
South TerraceGinny Beckett
Springfield RoadArun Dasan
St George's HouseArun Dasan
St James RoadGinny Beckett
St John's CloseArun Dasan
Stephen CloseSophie Appleyard
Stubbs HillArun Dasan
Sunmead RoadSophie Appleyard
Teazlewood ParkArun Dasan
The AcresGinny Beckett
The CedarsGinny Beckett
The GardinersArun Dasan
The GroveGinny Beckett
The HildersArun Dasan
The Parade, EpsomGinny Beckett
Tilney CloseArun Dasan
Townfield CourtArun Dasan
Trasher MeadArun Dasan
Tweed LaneArun Dasan
Tynedale RoadArun Dasan
Victoria AvenueGinny Beckett
Vyne Walk, GuildfordSophie Appleyard
WadbrookSophie Appleyard
WaitlandsSophie Appleyard
Warrenne RoadArun Dasan
WaterfieldsArun Dasan
Watson RoadArun Dasan
Webber StreetGinny Beckett
Wellers CourtSophie Appleyard
WestPoint, EpsomGinny Beckett
Willow CloseArun Dasan
Willow CornerArun Dasan
Willow Court, EpsomGinny Beckett
Willow Court, GuildfordSophie Appleyard
Windmill CourtArun Dasan
Windmill ShottSophie Appleyard
Withey BrookGinny Beckett
Woodstock CourtGinny Beckett

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