We are currently looking at renewing our contract for grounds maintenance. This is because our current grounds maintenance contractor, Groundscapes, was appointed on a last minute short term basis last year. This new contract will be a long term contract, lasting for a maximum of 10 years.
We will consult with all residents (tenants, leaseholders, shared owners and freeholders) who pay for grounds maintenance and have a variable service charge. Those that fall into these categories will receive a letter from our consultants, Faithorn Farrell Timms LLP (FFT LLP).
We are using FFT LLP to carry out the consultation and you will receive a letter, which will include a Notice of Intention.
Below are a list of FAQs regarding this consultation which we hope will answer any questions you may have. Should you have any further queries, please email email@example.com or call our Customer Services Team on 01372 379555.
Frequently Asked Questions
Q: I do not understand the Notice I have been served?
A: The notice is to advise that your Landlord (Mount Green Housing Association) is planning to deliver Grounds Maintenance services under a long-term Contract (Agreement). As a Freeholder/Leaseholder or Tenant, under the terms of your Transfer Deeds/Lease/tenancy agreement you will be required to contribute towards the cost of these services therefore your landlord must consult with you.
Q: I own a Freehold House – why do I need to pay?
A: Under the terms of your transfer you are required to pay for the Grounds Maintenance Service. You currently contribute to a service charge which will include for the Grounds Maintenance service, estate repairs and a reserve fund contribution.
Q: What are Grounds Maintenance Services?
A: Mount Green maintain the communal gardens and estate grounds to properties that they own and manage. The services delivered will include: the cutting and maintenance of grassed areas; the collection of leaves and litter, fly tipping and bulk refuse; weed control of hard and soft landscaped areas; shrub, hedge and rose maintenance; and the management of trees.
Q: Why do I have to pay for this service?
A: Mount Green is required to maintain the communal areas of blocks/properties and you are required to pay your proportion of these costs in accordance with the Terms and Conditions of your Deeds/Leasehold Agreement/Tenancy Agreement.
Q: How do I know I am getting value for money?
A: The costs under the new Agreement will be provided during the competitive tendering process and the rigorous process of evaluating both the costs and the quality of tender responses received should ensure good value for money for the services provided.
Q: How frequently will Grounds Maintenance services be undertaken at my block/estate?
A: The contractor will be required to deliver services on the frequencies that will be set out within the tender documents. It is the intention that these frequencies will be displayed within blocks and on Mount Green’s website for residents to be able to view.
Q: How much will these services cost?
A: As the procurement process has not yet commenced, the anticipated cost to you is not yet known. Once the procurement process has been undertaken and before appointing a new contractor, there will be a second stage of consultation, giving residents a Notice of Landlords Proposal. It will provide a summary of the Contractor who is proposed to be part of the Agreement and will state where residents can view the proposals. It is important to note that the cost of this service will continue to form part of your service charge contribution, but the costs may change based upon the new service standards and the prices received during the tender period.
Q: Will I be able to comment on the chosen contractor and where can I see the specification?
A: The Notice of Landlords Proposal will give details of where residents can view the Contractors’ proposals and will give residents another 30 days to make written observations.
Q: Can I nominate a Contractor to deliver these services?
A: No, this is not possible as due to the value of the service this Contract must be advertised across Europe via OJEU (Official Journal of the European Union). However, you may direct your preferred Contractor to OJEU or Contracts Finder (www.contractsfinder.service.gov.uk) where they may apply.
Q: Who is Faithorn Farrell Timms LLP?
A: Faithorn Farrell Timms (FFT) is an external consultant who is working for Mount Green to assist in the procurement of this contract therefore is able to respond to any observations or queries you may have.