COVID19: Latest Service Updates

Repairs & Maintenance

We are following Government guidelines and our repairs service will continue to extend only to emergency repairs at this time. To ensure residents’ safety, Robert Heath Heating will continue to complete annual gas servicing and gas appliance inspections as this is a requirement by law. We very much appreciate your help with this essential work.

Where residents have reported routine repairs, these have been recorded and we will contact you at an appropriate time and make arrangements to undertake the work.

Want your repair doing sooner? Why not check out our *NEW* DIY repair guide on our website. The guide offers easy to follow instructions accompanied by new how to video guides which means you can complete minor or simple repairs yourselves whilst you are at home.

Alternatively, you can continue to report repairs to Axis and Robert Heath. Further information can be found on our new website.

Development & Assets

Our Development and Sales Team is working closely with our house builders and estate agents to ensure we are maintaining secure practices during the ‘Stay Alert’ stages. We are following Government and industry guidelines for social distancing and hygiene practices on our building sites and when offering our brand new homes for viewings and moving in.

Income & Welfare Benefits

We are continuing to identify and support resident who are effected by Covid19. Our Income and Welfare Benefit Officers are on hand to discuss any concerns you may have about paying your rent during this unprecedented time.

We can offer support in claiming benefits, advice about the different support available from the Government and can discuss and review any arrears repayment plans. If you are not affected by Covid19, but need support or advice around your rent, benefits or arrears, then we are here to help you too.

However, we cannot help if we do not know. Please contact us if you do need help so we can support you as soon as possible.

Your Neighbourhood

We are continuing to deal with many new reports of anti-social behaviour. Much of this is linked to the lockdown and people being inside their homes more. With children still unable to go to school and many people not being able to work, there has been an increase in reports. We will not be able to take action against general noise, and we must be mindful of the continued pressure this current situation is putting on households. If you are experiencing increased noise levels then we recommend you speak with your neighbours first to try and come to an amicable resolution.
However, we are continuing to investigate breaches of tenancy and unlawful activity alongside our partner agencies, including the police.

If you need to speak with the Neighbourhood Officer for your area, please use the search tool on our new website to find their contact details.

Customer Services

We are committed to providing uninterrupted customer service to our residents during this time. You can still contact us, although it may take a little longer to get through.

You will be invited to complete a short survey on the coming weeks as we value our residents’ feedback during these unprecedented times. Our Customer Services Team is assisting our Neighbourhood Officers in contacting all of our residents during this time. We are also posting regular updates and advice and support on our residents’ Facebook page, Mount Green Community, which we would encourage you to join.

Independent Living

Our Independent Living Officers are carrying out their arranged well-being calls with our Independent Living residents over the phone. They will be visiting schemes once a week to carry out health and safety checks and fire panel testing, following social distancing guidelines at all times.

General Updates

Please check back here regularly for all COVID19-related updates to our services. In the meantime, we encourage all our residents to adhere to Government guidelines, and stay alert, control the virus and help save lives.

Thank you.

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