Mount Green Housing Association, which owns and manages homes across Surrey
and Sussex has implemented changes to its property and assets team to make
significant improvements to the organisation’s handling of repairs, maintenance and
The housing provider is currently working alongside its tenants to redesign a
completely new repairs programme, which will also include planned cyclical
improvements to its existing homes across Surrey and Sussex.
Leading the project is Andrew Donaldson the organisation’s newly appointed director
of property and assets, who joined the team in February as a property services
Before joining Mount Green, Andrew worked as the group manager of housing
repairs and maintenance for Royal Borough of Kingston upon Thames for nearly
nine years, supporting the local authority to deliver on projects likes its capital
Alongside Andrew (far left), Mount Green has created four new roles to bolster the team’s
capacity, knowledge and expertise. This includes employing Gary Dynan as a
Property Services Manager, Ian Lines as a Planned Surveyor, Samuel Adjei as a Mechanical
and Electrical Surveyor and Martin Fox (far right) as a Repairs and Maintenance Surveyor.
The new hires have nearly doubled the housing associations property and assets
team from five colleagues to nine.
Commenting on the recruitment drive, Andrew said: “We recognise that in the past
our tenants have felt repeatedly let down by Mount Green and our previous
contractor as we’ve made well intentioned promises that we’ve not kept.
“We’ve already made a number of positive changes to how we’re managing repairs,
which includes appointing a new interim contractor and increasing the capacity and
experience of our team. However, moving forward, our core focus as an organisation
is ensuring that the voices of our residents are heard. We want as many residents as
possible to be involved with shaping our new and improved services to ensure it
aligns with their needs.
“We’d initially planned to conduct face-to-face workshops within our local
communities but due to restrictions to reduce the spread of COVID-19, we are now
hosting these sessions virtually to avoid any delays.”
The finalised programme is expected to come into place in April 2022. Any residents
interested in getting involved with the project, should contact the customer service
team by calling 01372 379555 or emailing firstname.lastname@example.org.