To support our resident engagement strategy and our commitment to building better relationships with residents, we have relaunched our Neighbourhood Reps programme.

Previously, residents involved with the programme were called Estate Reps but following feedback from residents we’ve reviewed the role and title. This ensures that moving forward Mount Green has a presence across all our neighbourhoods, especially in our largest estates and independent living schemes. This is important as it will enable us to listen to the views of as many residents as possible.

Rep responsibilities

Neighbourhood Reps provide a voice for all residents and are the important link between residents and Mount Green. Reps are responsible for:

• Representing Residents
  Represent all residents by speaking with your neighbours and feeding back their opinions to Mount Green as well as your own
• Reporting Repairs
  Report any communal repairs directly to our contractors
• Monitoring Contractors
  Help monitor our cleaning and gardening contractors and provide feedback about their work
• Providing Feedback
  Regularly feedback to the Neighbourhood Officer about things that are concerning you or communal issues affecting your neighbourhood
• Attending Meetings
  Attend at least one in person estate inspection, drop-in, or meeting with your Neighbourhood Officer a year and where possible to be contactable for phone calls
• Collaboration
  Work together with other Neighbourhood Reps (at larger schemes or estates where there is more than one rep)

Optional responsibilities

Resident liaison

• Be the resident liaison and main resident point of contact for Mount Green and the contractor carrying out planned work projects in your neighbourhood
• Where possible, attend quarterly estate inspections of the communal areas with your Neighbourhood Officer to capture any issues regarding gardening, grounds maintenance, cleaning, repairs, and health and safety
• Attend meetings to get to know other Neighbourhood Reps and share positive experiences and any learnings. Neighbourhood Reps will need to send apologies if you are unable to attend a relevant meeting

Identifying improvements

• Identify any improvements that would benefit the local community

Community involvement

• Encourage other residents to become more involved in the running of your estate or scheme
• Work with Mount Green to organise residents’ meetings to bring together the community to discuss improvements to your community
• Apply to Mount Green for funding towards neighbourhood meetings and small inclusive engagements events in your community

Staff recruitment

• To get involved where appropriate with the recruitment of frontline team members and contractors