Complaints Overview for 2023/24

At Mount Green, what matters to our customers matters to us. If something does go wrong, we want to resolve complaints well as quickly as possible. We know it’s really important to our customers that we learn from our mistakes, and we work closely with our Customer Complaints Learning Panel to make improvements.

You can read our 2023-24 annual complaints performance and service improvement report and our self assessment. You can also read our 2023-24 board’s reflections on our performance and the improvements we’re making in 2024/25.

Here you can also read Stonewater’s 2023-24  annual complaints performance and service improvement report, self assessment and boards statement