Complaints Overview for 2024/25

Jacqui Diletti

My name is Jacqui Diletti and I’ve been a tenant at Mount Green for almost two years now.

I’m familiar with the challenges that both housing staff and residents face due to having 17 years’ experience in the housing sector in a management position.

I’ve felt very grateful to have a home with Mount Green and want to be a pragmatic member of the Committee while being a valued, clear-thinking voice for residents.

Natalie Tynan

My name is Natalie Tynan and I’ve been a resident with Mount Green for over 10 years. As well as being part of the Resident Committee Group, I’m also an Estate Representative for a block of flats in Reigate.

I’m a busy Mum to four children.

I decided to become a member of the Committee to help be a voice for every resident. I’d like to help improve services residents receive.

Susan Kings

My name is Sue Kings .I live at Hawkridge an independent living establishment and have been a tenant of Mount Green for the past year.

I have always had a keen interest in the development of services for older people having worked in the service of elder care for approximately 25 years. I am keen to use the skills developed in this area to assist in improving communication and understanding between the tenants and Mount Green.

Shylony Grove

Bio coming soon

David Williams

My name is David Williams, though I prefer “Dave”.

I’ve been with Mount Green for more than twelve years – some ten years as a keyworker at Graham House in Bookham, and now at Hawkridge, in Rudgwick, West Sussex. Hawkridge is an Independent Living Service.

I have multiple disabilities, which make everyday life difficult for me, and this is a key lens through which I view whether MG is truly meeting the needs of its tenants.

I am not as retired as I would like to be, and I continue to work in adult social care to keep the wolf from the door.

I joined the RCG in the hope that I could work with other like-minded people to drive improvement forward.

Callum Boardman

My name is Callum Broadman and I’ve been part of the RCG for approaching two years.

I’ve worked previously across the healthcare sector and held management positions. I’ve got two young children that keep me active.

I enjoy being a voice for the residents of Mount Green and being able to assist the Mount Green community. I like to have the opportunity to pass on queries raised by residents to the Mount Green board.

Gareth Hunt

Vice-Chair

I have been a resident of Beecholme, Banstead for two years.

My work history is 28 years of stage management, eight years of maintenance and housekeeping management at a local care home. Currently, I work full time as a caretaker at Sutton College for adult education.

I enjoy theatre, cinema and walking.

Becoming involved in the residents committee has helped me understand the issues residents have across Mount Green’s communities and help influence new policies that promote high standards of service for residents.

Alan Dowling

Chair

I work part time for the NHS as I am preparing for full retirement. I enjoy exploring new opportunities and like to contribute to my local community.

My personal working history includes management positions in different industries, working for Boots The Chemist for 25 years , Consulting for a well know Children’s Charity and owning my own business whilst living in Spain for 10 years.

My downtime is spent on home improvement, cycling, yoga, good food and getting to know people.

I am currently involved with the local amateur dramatic group and always open to new experiences

I live with my partner of 20 years and lead a very full life but my aim in life is to help others by being approachable and empathetic.

Agnieszka Stobinska

Board Member

Agnieszka is a qualified architect (Architects Registration Board) and in that role has experience working with the construction industry. She has long appreciated the value the social housing sector brings and along with being a Mount Green resident wanted to bring her insight and expertise to the Board and Development and Acquisitions Committee, when the opportunity arose.

Agnieszka is able and keen to influence decisions with the best interest of residents in mind and is delighted to be part of the Resident Committee Group. With that in mind, she plays an important part in linking the Resident Committee Group with the Board.

Becky Slaymaker

Board Member

Becky is HR Director and qualified Occupational Psychologist who has led teams and businesses across the Retail, Construction and Technology Sectors for the last 15 years.

Always passionate and focused on the customer, Becky has orchestrated large scale organisational changes that adapt to commercial, regulatory and technological changes to create better products and services. Contributing to the broad Business decisions and plans, and delivering the people strategy to enable these plans, she is always the advocate of the people whose skills and drive deliver these plans, and who are also affected by them.

Becky is passionate about creating spaces that everyone in society can call home with a sense of pride, safety and security, and this has led her to support the Housing Sector. Her ‘out of sector’ experiences and the parallels that can be drawn when navigating change and supporting people has brought her to Mount Green’s Board.

Kel Swinnerton

Board Member

Kel qualified as a solicitor in England and Wales and then as an attorney in the State of California. He worked in City of London private practice before heading up the Legal Departments of BUPA International and then Canada Life in the UK. He now sits as a Fee-paid Judge in several chambers of the First-tier Tribunal.

Kel brings strong legal credentials including experience of mergers and acquisitions as well as broad regulatory and governance experience which supports the work of the Audit and Risk Committee. Having grown up in a steel-making town in North Wales, he fully understands the importance of social housing.

John Skivington

Board Member

John has forty years’ experience of business management in housing and construction in private, public and voluntary organisations with a specific interest in board strategy development and delivery. As leader of public procurement consortium LHC, John has worked with social landlords throughout Great Britain and continues to promote collaborative working in the built environment and community sectors to improve places for people.

Greg Falvey

Board Member

Greg works as a consultant, facilitator, and qualified executive coach. He has a post graduate qualification in psychology and psychotherapy and is a member of the European Mentoring and Coaching Council, and the British Psychological Society.

He has over 35 years’ experience working in the social housing, property development and refurbishment sector and has worked in Chief Executive, Operations Director, and Housing Director positions. He is a member of the Chartered Institute of Housing and is an experienced non-executive director, having held positions as chair and vice chair. Greg has a particular interest in governance, organisational development, and resident engagement. He is currently a member of Stonewater’s Governance and People Challenge & Assurance Panel and the Nominations & Remuneration Committee.

Juliana Crowe

Board Member

Juliana has over 25 years’ experience working in the social housing sector, most recently as housing director for a large Midlands-based housing group. Previously, she worked for the London Boroughs of Southwark, Tower Hamlets and Greenwich.

She is a member of the European Structural Investments Funds Sub Committee and has also been Chair of the CIH West Midlands Board and a Trustee of HACT. Juliana is a non-executive director at Stonewater and chairs the Customer Experience Challenge and Assurance Panel. In her spare time, Juliana is helping to build a school in Ghana, in memory of her father.

Verena Buchanan

Board Member

Verena has spent her career in the social housing sector, leading on all aspects of frontline customer, housing and property services. Joining Selwood Housing in 2003, Verena has taken her technical background in business performance and change management into a leadership role and has held an executive position since 2014.

She is experienced in strategic business planning and is an experienced change architect, leading teams through strategic, cultural, regulatory, operational and technical change. Her experience also includes project management, large scale voluntary transfer, right to buy, development and regeneration and private consultancy.

Verena has lived experience, having grown up in social housing and brings a strong commitment to resident involvement, scrutiny and co-development. Verena is also Chair of a small charity, Trowbridge Futures.

Heather Bowman

Chair

Heather is an experienced executive and non-executive director having worked in social housing and the third sector for over 35 years. Most recently she was Chief Operating Officer at Sovereign, one of the largest housing associations.

She is passionate that safe, secure, and good quality homes in great places give individuals, families and communities choices and opportunities to thrive.

Sarah Crabb

Assistant Director of Housing Services

Sarah Crabb joined Mount Green in March 2015 and is responsible for housing services, including customer experience, housing and tenancy management and the independent living support service. Sarah brings extensive experience across many of these areas having worked her way up within Mount Green – joining as a Neighbourhood Officer and then as an Independent Living Service Manager. Sarah is passionate about ensuring residents are at the heart of what we do and the decisions we make.

Dave Mills

Head of Maintenance Services

Bio coming soon.

Holly Messenger

Assistant Director of Growth and Development

Holly joined Mount Green in September 2020 and has responsibility for new build developments and growth opportunities. Holly has over 11 years’ experience working in housing. She is also a part of the Chartered Institute of Housing’s (CIH) South East Board who strive to promote the professionalism of housing and facilitate networking opportunities in the region. Holly has been recognised as CIH’s Rising Star in 2018 and is a named Housing Champion by Housing Today in 2022.

Danny Thanapal

Assistant Director of Property Services

Bio to follow

Clare Maryan

Director of Strategic Change

Clare joined Mount Green in June 2021 and is responsible for Mount Green’s marketing and communications, people and culture and governance functions. Clare is a values-based leader with 24 years’ experience supporting people across the public and third sectors. Prior to joining Mount Green, Clare was Director of Development and Innovation at a national social justice and harm reduction charity. She is a highly skilled strategist who heads up the Corporate Services team to achieve a clear brand and aligned resident experience, effective communications, and strong governance. Clare brings her passion for supporting and celebrating the talents and strengths of people and working to ensure everyone’s experience is a great one within an inclusive workplace.

Karen Stephens

Executive Director

Bio coming soon.

Marcus Canning

Director of Mount Green

Marcus joined Mount Green officially as Director of Mount Green in February 2025 after previously working closely with the Mount Green Executive Team welcoming them into the Stonewater Group.

Marcus has overall responsibility for Mount Green and oversees the activities of the Senior Leadership Team and is responsible for agreeing the strategy and future direction of Mount Green with the Board.

Marcus was previously Interim Director of Greenoak Housing Association another subsidiary of Stonewater based in Surrey. Mount Green now manage the former Greenoak homes on behalf of Stonewater. Prior to this he was responsible for Home Ownership at Stonewater and has worked closely with Homes England and the Law Commission on new housing initiatives and legislation as well as being a board member of the National Leasehold Group including chairing the National Leasehold Conference.

Marcus is focused on providing excellent local services to our customers and providing well maintained, safe and energy efficient homes for all of our residents.

Complaints Overview for 2024/25

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