Document

Unacceptable Behaviour Policy
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PurposeA policy to set out our approach to managing residents who present unacceptable behaviours towards...
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Hard Flooring Policy
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Approved by the Exec Team: June 2021Implemented on: June 2021Review Date: June 2024Service Area: Housing...
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Void Standard
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Approved by Exec: 12th August 2021Approved by the Board: N/AImplemented on: 12th August 2021Review Date:August...
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Starter Tenancy Policy
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Policy Information PurposeTo effectively manage starter tenancies in order to build sustainable communities where people...
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Complaints Policy
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PurposeThis policy sets out how Mount Green manages complaints claimsApplies toThis policy applies to all...
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Complaints Handling Code Self-Assessment 2023-24
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Appendix B – Self-Assessment Form This self-assessment form should be completed by the complaints officer...
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Antisocial Behaviour Policy
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Purpose To outline Mount Green Housing Association’s (“Mount Green”) approach to dealing with perpetrators of...
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Compensation Policy
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Purpose This policy sets out how Mount Green Housing Association Ltd (“Mount Green”) manages compensation...
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Arrears Policy
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Purpose To enable Mount Green Housing Association (“Mount Green”) to maximise income, minimise debt, limit...
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Hoarding Policy
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PurposeTo set out our approach to hoarded propertiesApplies toAll Housing Services and Property Services team...
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