Repairs & Maintenance

Axis contractor

Mount Green aims to provide excellent services and work with our residents to provide homes and estates that we are all proud of. We recognise that a significant part of this service is ensuring that we maintain our properties to a high standard; ensuring our homes are decent, safe and warm. In order to achieve this we provide a repairs and maintenance service.

We aim to:

  • Meet the standards expected by our residents
  • Ensure our properties remain in good condition
  • Safeguard our assets
  • Provide services that are cost effective and value for money
  • Minimise our environmental impact
  • Fulfil the aims of our Asset Management Strategy
  • Comply with legal requirements and the Decent Homes Standard
  • Review our services through consultation with residents

For more information, please visit our Resident's Handbook page to access our Repairs & Maintenance leaflets. 

Should you wish to report a repair that needs carrying out to either your home or communal area, please contact our main repairs and maintenance contractors, Axis, using the contact details or form below.

For gas repairs and servicing or for emergency repairs please see the 'Emergency' tab below.

Emergency Repairs

Gas leak?
Please call the National Grid as soon as possible on 0800 111 999

Power cut?
Please report this to UK Power Networks on 0800 31 63 105

Broken lift?
Please call Amalgamated Lifts on 01322 556 661

All other emergencies:

If you have a repairs emergency, please call our repairs & maintenance contractor Axis directly on 0203 597 2034 (24/7).

If you have a gas related emergency, please call our gas contractor, Robert Heath, directly on 0203 764 3975 (24/7). Calls are free from mobiles and landlines. Or email Robert Heath on cs@robertheath.co.uk

Emergency repairs may include:

  • Total loss of water supply (other than by water supplier)
  • Total loss of electricity (other than power cut)
  • Total loss of heating or hot water (vulnerable resident)
  • Serious water leak inside your home that you cannot contain
  • Blocked toilet (where there is only one in your home)
  • Blocked or leaking foul drains
  • Fire damage or flooding to your home
  • Broken external doors or windows where there is a threat to security
  • Serious structural damage e.g. loose or falling brickwork, tiles, etc.
  • Lifts/door entry systems in sheltered schemes

Gas Repairs

Gas leak?

Please call the National Grid as soon as possible on 0800 111 999

For all gas-related repairs and servicing, please call our gas contractor, Robert Heath, directly on 0203 764 3975 (24/7). Calls are free from mobiles and landlines. Or email Robert Heath on cs@robertheath.co.uk

General Repairs

To report a non-emergency repair, please use the form below or contact our repairs and maintenance contractor Axis on 0203 597 2034 (24/7). If your repair is gas-related, please call Smith & Byford on 0800 804 8456 (24/7). Calls are free from mobiles and landlines. Or email Smith & Byford at mountgreen.gas@smithandbyford.com. If you have any other queries regarding our repairs and maintenance service, please contact Mount Green on 01372 379 555 or repairs@mountgreen.org.uk

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