Our Neighbourhood Service

Our Neighbourhoods Team is here to work with you to support sustainable tenancies and communities. They will be visible and approachable in our neighbourhoods, taking pride in our estates and trying to make a difference every day. They will take responsibility for delivering the best possible service to you and your neighbours, placing our residents at the heart of everything we do in our neighbourhoods.

Our Neighbourhoods Team includes four Neighbourhood Officers and a Customer Service Advisor who are managed by our Head of Neighbourhoods. Each Neighbourhood Officer covers a ‘patch’ and is the main point of contact for residents regarding their community and tenancy.

What are their priorities?

  • Deliver a great neighbourhood service
  • Be positive and customer-focused
  • Tailor our services to local and individual needs
  • Encourage resident involvement in everything we do
  • Improve communication with residents
  • Continually raise our standards
  • Deliver a service we can be proud of.

What can I expect from my Neighbourhood Officer?

You can expect your Neighbourhood Officer to:

  • Be positive, enthusiastic and maintain a ‘can do’ attitude at all times
  • Strive to make a real difference to improve our estates and services
  • Listen to you and take a proactive approach to address any issues
  • Value you as an individual and responding to your needs in a positive way
  • Treat you with respect, patience, politeness and understanding
  • Make themselves known locally; being accessible and approachable
  • Respond personally to any request for help or advice
  • Take a proactive approach to issues including anti-social behaviour
  • Keep you informed about what is happening on an issue
  • Be honest about what Mount Green can and cannot do to help
  • Keep their promises and do what they say they will.

How can I contact my Neighbourhood Officer?

Our Neighbourhood Officers will be visible and approachable in our neighbourhoods, so feel free to speak to them while they are in your neighbourhood. You can contact your Neighbourhood Officer directly (see below). Alternatively, you can call us at Head Office on 01372 379 555. 

Neighbourhood Officer Patches

Our Neighbourhood Service

Neighbourhood Manager Patches