Your Rent Letter and FAQs

Residents /  / Posted on 2019-01-30 00:00:00 by kimderry

Mount Green residents should expect to receive rent letters in February showing any changes in rent and actions required, if any. We've answered some FAQs below to try and help any queries you may have about this process:

Q: I pay by Direct Debit. Do I have to change the payment?
A: Your Direct Debit payment will be amended by Mount Green, and you will receive a letter confirming the new payment after 12th March.

Q: I pay by standing order. Do I have to change the payment?
A: Yes. It is your responsibility to amend your standing order payment with your bank.

Q: I receive Housing Benefit. Why have you sent me this notification?
A: It is your responsibility to ensure your rent is paid regardless of whether you are in receipt of any benefits. You must notify the Local Authority of your new charges to ensure you are receiving the correct amount of Housing Benefit.

Q: I receive Universal Credit. Why have you sent me this notification?
A: It is your responsibility to ensure your rent is paid regardless of whether you are in receipt of any benefits. You must notify Universal Credit of your new charges to ensure you are receiving the correct amount of housing element.

Q: Only some of my rent is covered by my benefits. What do I pay?
A: You must contact Housing Benefit or Universal Credit and advise them of your new charges. You must then ensure you pay the correct shortfall between the rent charged and benefits received.

Q: I haven’t received a rent statement.
A: We no longer send paper rent statements. Please log on to https://mymountgreen.org.uk to download your statement at any time.

Q: Your offices are closed and I need to make a payment.
A: You can log on to https://mymountgreen.org.uk to make a debit card payment at any time.

Q: I need to set up a regular monthly payment.
A: You can contact us on 01372 379555 to set up a Direct Debit. This takes just five minutes over the phone and you do not need to complete any paperwork.

Q: I can’t afford the new rent. What do I do?
A: Visit www.gov.uk/benefits-calculators to see if you may be able to apply for help with your housing costs through Universal Credit.

Q: How do I make a payment?
A: Please see enclosed leaflet for more information on how to pay.

Q: I have a different question
A: If you have a question about your rent which hasn’t been covered by these FAQs, you can email rents@mountgreen.org.uk or call us on 01372 379555.